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App authentication workflow
投稿日時：2025年3月04日
Hello!
I'm building an app to help agents write good answers (an support app).
I'm not sure how the authorization workflow looks like for my solution. I have two components:
1. During installation I need a refresh token/api key to migrate data daily
2. During usage (support/ticket_editor) I just need to use ZAF to get current ticket (this I have working)
I need a help with components 1.
As far I understand I need to:
1. Get global oauth client
2. Somehow get refresh token/api key during app installation ← I couldn't find materials covering this part
3. Store it somewhere and use when needed
Thanks for any advices how to solve this :)
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2件のコメント
Greg Katechis
Hi Jacek! We actually do the refreshing for you, so there is no need for a refresh token in this flow. The one caveat is that the access token response must include `expires_in` and `refresh_token` values, which you can read about here.
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Furqan Hamid
For component 1, you'll need to set up an OAuth flow during installation. First, register a global OAuth client in Zendesk, then prompt the user to authorize the app, which will return an authorization code. Exchange this for a refresh token and store it securely for daily data migration. Zendesk's OAuth documentation should provide more details on this process.
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