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Jack Yumulu

参加日2021年4月15日

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前回のアクティビティ2024年11月21日

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さんの最近のアクティビティ Jack Yumulu

Jack Yumuluさんがコメントを作成しました:

コメントData exports or data uploads

Hi, I requested CSV file but haven't received the download link in my email yet and it's been 1 hour and 23 minutes.. is there another incident at the moment?


 

コメントを表示 · 投稿日時:2024年11月21日 · Jack Yumulu

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Jack Yumuluさんがコメントを作成しました:

コミュニティのコメント Discussion - Tips and best practices from the community

Hi @...,

This is exactly what I need :) and hoping you can help with an issue at the sign-in window.

I am an Admin in Zendesk.

When I try to login it complains about the password.

I'm presuming it's because our passwords are managed on a third-party system which we used to sign in i.e. Google.  

 

コメントを表示 · 投稿日時:2021年8月26日 · Jack Yumulu

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Jack Yumuluさんがコメントを作成しました:

コメントMultiple language support

Hello,

Regarding the below time zone setting..  so our account is set to US.  We have agents in Australia and UK.  The first 2 points below state that the timestamps are relative per agent's time zone. Where do I configure agent time zone?  OR don't I get that option since we are on Team Subscription? (per the 3rd point below; which is a little confusing whether that means users can set own time zones under those subscriptions or if it also means that regardless of the subscription we'll all be able to see timestamps relative to our own time zone?)

コメントを表示 · 投稿日時:2021年7月27日 · Jack Yumulu

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Jack Yumuluさんがコメントを作成しました:

コメントAccounts and billing

Hi Cheeny, thanks, however since I was in a panic 5 days ago when I posted my query, I did end up contacting your Finance team and thankfully got it sorted. They did mention it's a once off fee reversal.  I just can't believe the system auto updates a feature that we did not select  (meaning $$) and then doesn't allow you to decrease/remove licence from the same settings area. 

Also that page for Disabling Help Center community ^ states that the plan is for Professional onwards.. however we have the basic Team plan so Gather shouldn't even be an option for us?

コメントを表示 · 投稿日時:2021年7月20日 · Jack Yumulu

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Jack Yumuluさんがコメントを作成しました:

コメントAccounts and billing

Hello,

OMG I increased the Support Plan to 24 Agents a few minutes ago and didn't notice that it automatically increases the Gather Plan as well.  Why would the system do that!  We don't want gather and now we'll be charged for something we don't want.  

More so, where is the option to remove Gather?  Please fix ASAP so we do not get charged.

See below;

 

コメントを表示 · 投稿日時:2021年7月15日 · Jack Yumulu

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