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Zendesk는 최종 사용자의 위치를 어떻게 캡처하나요?

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Vasilia Kyriacou Le Brun

2023년 8월 08일에 편집됨

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      Simon

      Thanks for the quick response Brett Elliott, I have created a feature request.

      Much appreciated, from Simon and Briany.

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      Brett Elliott

      Hi Simon, 

      Thank you for the excellent question that, unfortunately, I don't have a great answer to. That's how things were built back when Zendesk was first created 15 years ago. There are much better ways of doing this now, such as using the user's IP location. We don't have anything scheduled for improving this. If that changes I'll report back here. 

      -3

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      Simon

      Hi,

      End-user profile timezone settings seem to default to our timezone set in admin meaning all end-users have the same timezone unless manually updated. I contacted support to confirm and they mentioned this is by design. Why aren't end-user profile timezone settings updated based on their IP location?

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      CJ Johnson

      It appears this information is now no longer consistently available in ticket audits, or in tickets. This was confirmed by Support, who told me it is "not a bug", so it doesn't look good for this data point making to Explore. The majority of tickets no longer have this information captured at all. 

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      Jeff C

      Hi C.H. Dev,

      I am not 100% sure on the possibility of proxying headers or hiding the IP when submitting a call to Zendesk and this is better suited for our Developer Community. I'd suggest that you create a post here.

      -1

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      C.H. Dev

      Hi Jeff,

      in my app client call our server, then our server call zendesk server. ticket has always ip of our server.

      How can I proxy headers or hidden params with user ip to zendesk?

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      Jeff C

      Hi C.H. Dev,

      None of our API endpoints has the ip_address object/parameter hence this is something that cant be set in Zendesk.

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      C.H. Dev

      Hi Dave,

      How can I set ip_address from API?

       

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      Dave Dyson

      Hi Ramona,

      Ticket Audits, which are created when a ticket is created or updated, include a metadata section that includes IP address information for update channels that include it: Ticket Audits

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      Ramona Arora

      Hi Elaine, 

      Is there a way to pull IP address associated with the requester/end user of a ticket through an api call? 

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