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Setting requester with a macro
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2021년 2월 18일에 게시됨
We have a number of use cases where agents are creating tickets to the same requester quite frequently. It would be very useful for there to be an option to set requester with the macro actions. External CC's as well.
What is the current technical limitation to this? Or just not something that seemed useful enough to implement?
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댓글 34개
James Peterson - Eastern Logic
Max Mittelmaier - could you send us an email - support@easternlogic.hk and we can help you with the settings and troubleshoot the issue?
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Kiana Ayala
+1
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Charlotte K
Come on Zendesk!
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Vishnu Vardhan
Really an important feature for proactive notifications to customers. Please add the both requester and CC receipients as well.
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