My company has a widget running within Zendesk Support which can be downloaded at the zendesk's marketplace.
Once our users click the widget, it connects the user to our backend vai websocket in order to receive events to know when either to create or update tickets automatically.
The problem we are facing is that, when the user reloads the page, they forget they have to reopen the widget so it start working.
Do we have a way to know when the widgets or the page is reloaded, or closed entirely? Can we automatically open the widget when the page loads, instead of waiting for the user to click them?
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