Zendesk Support open widget automatically

5 댓글

  • Christopher Kennedy
    Zendesk Developer Advocacy

    Hi Instant Solutions Team,

    You may automatically open the top bar app popover, once apps load on the page, from the background location.  We demonstrate this concept in Opening a top nav app automatically


  • Venillar Zayaan

    I want the live chat to pop up and open automatically without my customer needing to Zendesk does not support or guarantee the code.

  • Tipene Hughes
    Zendesk Developer Advocacy

    Hey Venillar,

    Thanks for reaching out!

    It's sounds like the code snippet below is what you're looking for:

    zE('webWidget', 'open');

    This command forces the web widget to open and is contained within the web widget Core API. Here's a link to the documentation which covers it in a bit more detail:


    I hope this helps! Feel free to reach out if you have any questions.


  • Ismail Zniber

    Hello Tipene,

    I'm sorry to revisit this topic, but I wanted to know if the zE('webWidget', 'open') functionality can be used for a custom app by replacing 'webWidget' with the name of the app, for example. To provide some context, I'm trying to open an internally developed application for the user when a ticket arrives in Zendesk.

    Thanks in advance.


  • Ismail Zniber

    Tipene Hughes any Tips ?


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