Formatting Descriptions on Ticket Forms

1263213613989 - How did you get the sliding effect in your ticket form (in the Product field)?

Has this feature request been added or is there a plan for this currently being worked on -

Feature Request: HTML in Ticket Field Descriptions as well as Customizing Ticket Field Descriptions With HTML.

Any update would be much appreciated! Thank you!

Thanks, 801961776!

Yes, I'm trying to impose certain conditions on a ticket form and I'm looking forward if you could help me find a way to setup the following:

1. I want to include a blocker where the user cannot submit the form if the value of a #number custom field is under 500. The "Submit" button should not appear if the user opts for a number between 0 and 499. Can the Submit button be turned off/disabled when the value is below the required number?

2. I need to attach an thumbnail image on the form, as a reference that shows the user "how to navigate within the options". Fundamentally, the picture would be a screenshot of the instructions that would be opened in a new window after a click, so that users can pass through the instruction points.

3. I used a workaround to get a hyperlink on the ticket form by adding the code David had mentioned earlier on the article but it didn't work for me.

document.querySelector(".form-field.request_custom_fields_360047530252").append('<p id="request_description_hint">To locate your Budget, follow the guide <a href="https://<your Zendesk URL here>.com/hc/en-us/categories/360002075214-Budget" target="_blank">here</a></p>');

Hi 1262731691290 - Can you tell me what you are trying to add to your theme so I can help?

Hi 801961776 21217365468, Could you please show us how did you input that code?

FYI: I tried updating your code in "Copenhagen Theme version 2.9.0", but it did not work! Any information that you could share would be greatly appreciated.

Thanks,

Kuldeep

+1 this would be a great feature to have!

21217365468 - Thank-you! Exactly what I was looking for. Appreciate you responding so quickly. 

1263985629170 - I agree the solution is not great for multibrand (we are in the same boat) but thankfully our secondary brands haven't required the customization yet so are happy with the current setup.

801961776 - You can do it with custom fields, we have it set up on one of our forms (linked here) with the Subscription ID and Licence Key fields displaying different descriptions.

$(".form-field.request_custom_fields_FIELDIDHERE").append('<p id="request_description_hint">To locate your licence key for Exclaimer, follow the guide <a href="Link" target="_blank">here</a></p>');

21217365468 - Thanks for adding this really useful workaround. Can descriptions also be added for custom fields using the same method? Any examples you can give you would be great. Thank-you!

+1 to this feature request.
21217365468 Thanks for pointing out the workaround. I'll check that out.
But we're running a multibrand scenario and it will be quite cumbersome to have this kind of tailoring in each help center theme.
Definitely looking for a built-in solution.
Also, I found this article describing my exact use case for the Web Widget.
https://support.zendesk.com/hc/en-us/articles/360049789094-How-do-I-add-a-disclaimer-on-the-contact-form-of-the-Web-Widget-
Looking at the last screenshot it 's nicely styled, so not sure why the Web Widget can do this but a normal request form in the help center can't.