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Feature request: Webhooks

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2017년 1월 17일에 게시됨

Hello,

our company has been using Zendesk for a long time to manage our customer relations. We also have an internal monitoring system which uses Zendesk data. As of today we're fetching the data from the Zendesk API by periodically querying the tickets, comments and tags APIs (every ~45 seconds), which is highly inefficient and does not provide us with real-time data (but with a slight delay, which in our case is substantial).

Many services provide a means to set up a webhook for data synchronization in real-time, yet Zendesk does not support such a thing yet (except for mobile SDKs, which is not what we're looking for). We'd like to request this feature, so that all the information available via the incremental API will be available via webhooks. We'd also be willing to use the feature as soon as it's available and provide ample feedback to assist in development of such a feature.

 

Regards,

Daniel from dapulse


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댓글 21개

Hi Daniel,

Thanks for sharing your feedback. Which Zendesk resources are you trying to keep in sync? We do currently have HTTP Targets which are webhooks that are fired by Triggers on Tickets.

We're also in the planning stages for some more extensive webhooks across various resources. Knowing which resources you're after will help with prioritization.

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