API Upload File

Benessa Dumol 

are you using below JSON to send data,

 -d '{"ticket": {"comment": {"body": "Press play", "uploads": ["4bLLKSOU63CPqaIeOMXYyXzUh"]}}}'

if yes then u need to send array of upload tokens you received after uploading. 

"uploads": ["token1", "token2", "token3"]

Hope this helps,

Dinesh

Hello, sorry for hijacking this thread, but I am currently stuck and I desperately need some help.

I am currently developing an app that has 2 fields, a file upload field that allows multiple files and a text area.

Here is the current status of the app:

• I was able to create a private comment using the value inputted on the text area
• I was able to get the token when I uploaded the files using the Upload API

The next goal is for all the files to be attached to the ticket. I am using this as my reference and on the examples, only 1 file is attached to the ticket comment.

Can you help to confirm if it is possible to attach multiple files/images to 1 ticket comment? If yes, can you point me in the right direction?

Thank you,

Any updates from anyone who was having this issue? 

Well do you have an example of that?

Hello Chris,

i didn't upload the file separately using api. added the blob of image in the html body and uploaded.  it auto uploaded the attachments.

Dinesh Korgaokar - can you provide an example of how this looks in your API call?

hello Chris Green,

faced similar issue.  the solution worked for me is adding image blob to the <img src="image blob">. this seems auto uploads the attachments for me.  

I am facing this same issue and have not gotten any good support from Zendesk on the issue.....this is quite frustrating. I can make a call to 'List Comments' and see my attachment and can confirm that everything looks good, but when I try to view the attachment in my ticket I'm getting the same as above:

Hi Dinesh! I responded to your comment here, but feel free to respond either in this post or the other one!

Hello,

Facing same issue with request function in APP framework.