Add description to the Attachments field for "Submit a request" form

Yes is visible,

form is cutted in some part to make it easier embedding in website, but is visible to anonymous user

https://kasanova.zendesk.com/hc/it/requests/new 

Hey Andrea, is you submit a ticket page visible outside? If yes, could you send me a link?

If not, please put your code here so I can check. Thanks! 

Hi all, 

I see this post is 2 years old

I'm trying to insert a description in default form attachment

Is there any change ? I Can't see any text appearing in attach description, used all tips in thread but with no luck

Thanks in advance for help

Is there a way to change the "Attachment" placeholder text for the dropzone based on the selection in a specific field? We're trying to change the text based on the user selection of one of the dropdown menus in our contact form. We're also using dynamic text, so we'd want to be able to set that up with the dynamic string.

Based, on what I've read in the comments, the following should work to replace the placeholder with dynamic text, right? But, how do we make it so it is displayed based on a user's selection (similar to a conditional field).

<script>
var ticketForm = location.search.split('ticket_form_id=')[1];
if(ticketForm == "YOUR_TICKET_FORMID_HERE") { 

$('form#new_request .upload-dropzone').parent().append('<p>{{dc 'here goes DC item title'}}</p>');
}
</script>

If that isn't possible, is there a way to add the line of dynamic text below the dropzone based on the user's selection?

Legend thank you Dan. Works perfectly!

Hey Grant,

You could do this with some conditional code on your new_request page just before the script you have above.

Try something like this:

<script>
var ticketForm = location.search.split('ticket_form_id=')[1];
if(ticketForm == "YOUR_TICKET_FORMID_HERE") { 

$('form#new_request .upload-dropzone').parent().append('<p>{{dc 'here goes DC item title'}}</p>');
}
</script>

You could have a case for each form ID you wanted to cover.

Hope that helps!

Hey team,

I'm using the original code suggested which works

<script>
$('form#new_request .upload-dropzone').parent().append('<p>{{dc 'here goes DC item title'}}</p>');
</script>

However just wondering if it is possible to apply different descriptions on different forms? A generic one for the attachment field doesn't make sense across all of our forms.

Thanks @Vladan, that did the trick. Appreciate your help with this one. :)

Hey Amie, it should work if you put this code at the end of your "New request page":

<script>
$( document ).ready(function() {
$('.form-field.request_anonymous_requester_email label').text('Whatever whenever');
});
</script>

Do you know how to edit your theme files?

Hi friends, 

I've been trying to follow this along but not having much luck. I'm trying to adjust the text which is associated with the email field. Instead of saying "your email address" i want it to say "email address associated with your online account"

I'm not having much luck with the code suggestions in the comments on this article. Wondering if anyone out there might know how I can do this at all? 

Best,

Amie