Error on integrating mobile SDK

Hi Mick,

To enable chat on android apps
I have used the below link of the article

https://developer.zendesk.com/documentation/classic-web-widget-sdks/chat-sdk-v2/android/quick-start-chat-sdk-android/

I have installed Android Studio, JDK for environment setup

I started facing the error when integrating the zendesk code to enable chat on Android APP

Attachments below

1. when added dependency code

2. When added initialization code

What are steps to be taken from here

Hi Shabnam,

If you click on the link that Max sent through, the details that we need are listed in that document:

The information should include:

SDK version

This is necessary for our Customer Support team and developers to scope the issue. If the issue started after upgrading to a more recent version, include that information. Our SDK documentation include release notes for each products as well as ongoing known issues for the latest version. We recommend checking them to see if the issue you encounter is listed there.

Operating system version

Often, issues are scoped to specific Android/iOS versions. Please include the OS versions you are testing with.

Logger results

Each section of documentation for our SDKs has a code snippet under “Debugging” or “Advanced topics” to add to your project to enable verbose logging. Enable it when reproducing the issue and provide any related logs when submitting a ticket. See the links below for the snippets:

iOS

• Support & Answer Bot
• Chat

Android

• Support & Answer Bot
• Chat

Recordings or screenshots

Any recording of the issue goes a long way, complements the logs very well, and simplifies the explanation of the issue.

Dependencies

If the issue mentions a library or one of the SDK dependencies, please consult the list of dependencies used in our SDKs. Using a higher version than the one documented can lead to unexpected results.

Initialization code

It is almost always helpful to include your initialization code to see how and when you’re starting up the SDK. If you have multiple SDK settings, this will help us know which one you are using.

Related code

Any code related to the issue. For example, if there’s a problem when loading articles, include the function that invokes the SDK article methods.

Timeline

When did the issue start? Has it always been an issue? Include a date when the behavior changed. Also include if the issue coincided with any code changes, such as an upgrade to a new version of a Zendesk SDK, other dependencies, or a change to your code.

Reproduction steps and pattern in occurence

If you are able to reproduce the issue, preferably in our demo apps (see below), please list them in the ticket. In the same manner, if the issue doesn't occur in every case but you can identify a pattern in those case, please add this information to the conversation.

That's further instructions in that document that can help our investigation, but the list above would be a good start!

Kind regards,

Mick.

What are the more details you need?

Hi Shabnam,

It's very hard to understand what's going on based on the screenshots you sent. We will need more details in order to help you. Can you please reach out to our support? This page lists the information we will likely from you: https://developer.zendesk.com/documentation/classic-web-widget-sdks/getting_started/ticket-submission-guidelines-for-mobile-sdk-developers/

Thanks a lot,
Max.

Please anybody help