• Tipene Hughes

  • 2021년 11월 15일 16:20
  • 편집된 시간

  Zendesk Developer Advocacy

  Hey Agus,
   
  Thanks for reaching out! 
   
  You can open a top nav when the app is first loaded however you cannot do this directly from a top nav app. Top nav apps are not loaded into the DOM (and therefore available to make requests to) until they are first opened. See preloadPane for more information. 
  
  To work around this you can make this request from an app in another location using the instances API (ticket sidebar, side nav, or ideally a background app). An example of this would be having the app locations set to both top_bar and background in your manifest
   
  

  "location": {
      "support": {
         "background": "assets/iframe.html",
         "top_bar": "assets/iframe.html"
      }

   
  Because the app is configured to also be in the background location which loads immediately, you are then able to use the background app and the instances API to pop open the top nav app automatically:
   
  

  var client = ZAFClient.init();
  var topBarClientPromise = client.get('instances').then(function(instancesData) {
    var instances = instancesData.instances;
    for (var instanceGuid in instances) {
      if (instances[instanceGuid].location === 'top_bar') {
        return client.instance(instanceGuid);
      }
    }
  });
  topBarClientPromise.then(function(topBarClient) {
    // opens the top bar app, even if its iframe hasn't been loaded
    topBarClient.invoke('popover');
  });

   
  See Messaging between locations for more information. 
   
  I hope this helps! Feel free to reach out with any questions.
   
  Tipene
• Agus Syafiudin

  • 2021년 11월 18일 17:23

  Thank you for the help,
  this is very useful for me

• Tipene Hughes

  • 2021년 11월 18일 17:39

  Zendesk Developer Advocacy

  Glad I could help!
   
  Have a great day,
   
  Tipene
  
• Agus Syafiudin

  • 2021년 11월 21일 14:04

  can i make cti integration using ZAF and what is manifest.json location name?
  
  thanks 

• Tipene Hughes

  • 2021년 11월 22일 21:24
  • 편집된 시간

  Zendesk Developer Advocacy

  Hi Agus Syafiudin,
   
  Yes, that's definitely something that you can do. Here's a couple of links with further information on that:
  

  • Talk Partner Edition
  • Talk Partner Edition Development Guide

  I hope this helps! Have a great day,
   
  Tipene

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