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Zendesk REST API // html_body not working proprerly when creating a ticker



2022년 4월 08일에 게시됨

Hello,

I am trying to create a ticket with html_body content (post request). Concretely, I am trying to replicate this behaviour.

https://stackoverflow.com/questions/4615500/how-to-start-a-new-list-continuing-the-numbering-from-the-previous-list

As far as I understood, the only thing I need is to make sure is that the inside "" are treated correctly when transforming HTML into JSON:

<ol>
  <li>You can't touch this</li>
  <li>You can't touch this</li>
</ol>
<p>STOP! Hammer time.</p>
<ol start=\"3\">
  <li>You can't touch this</li>
</ol>
<ol start=\"3\">  would be the only modification.

As actually stated here: https://developer.zendesk.com/documentation/developer-tools/getting-started/working-with-json/#converting-data-in-your-code-to-json

However, the result does not render the 3, it ignores the  It  till restarts the list. 

Is it a known limitation?

 

 


0

3

댓글 3개

      Hi Manuel,
       
      Thanks for bringing this to our attention.  I've confirmed with our engineers that the start attribute is not supported in comments.  Feel free to let me know if you're having trouble working around this behavior.

      0


      Sure!

      0


      Hi Manuel,
       
      Do you mind if I create a ticket on your behalf to dig into this issue with you?
       
      Best,

      0


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