How to get Promoted Articles via API?

Hey Paul Hollands,

I have worked around it, why don't add label-name to your promoted articles via bulk feature:-

https://support.zendesk.com/hc/en-us/articles/4408835056154-Using-labels-on-your-help-center-articles#topic_jq3_lns_y2b

 

Then, you can get only promoted articles using label_name option via API. And then you can show articles using per_page option like 100 articles.

 

Thanks

Hi Ifra Saqlain

Thanks for the alternative approach.

I'm not sure that approach would work however, due to the amount of articles we have would mean having to do multiple calls to List Articles API to get all articles to make sure we have all promoted articles as the API only returns max 100 articles at a time if I'm correct. Multiply that by the amount of end users accessing that data (as the end user might have different access rights) and that promoted Articles appears on multiple pages as a sidebar that would mean a lot of requests to the API and I'd be concerned we would hit a Rate Limit. 

I could add caching my side to prevent multiple calls per set time but that seems like a lot of overhead managing the cache for a standard feature in the Help Center.

It feels to me that this should be possible as an option of the List Articles API - https://developer.zendesk.com/api-reference/help_center/help-center-api/articles/#options

or as a filter on Search Articles - https://developer.zendesk.com/api-reference/help_center/help-center-api/search/#search-articles

Hey Paul Hollands, 

Remove previous script code which I mentioned above and add the given snippet:-

$(document).ready(function () {
   $.getJSON('/api/v2/help_center/articles', function(data) {
   console.log(data);
   var output = "";
   $.each(data.articles, function(idx, itm) {
    output += '<li class= "article-list-items '+(itm.promoted==true?'article-promoted':'')+'" data-id="'+itm.id+'"><span data-title="Promoted article" style="'+(itm.promoted==false?'display:none':'')+'">★</span>';
    output += '<a href="'+itm.html_url+'">'+itm.title+'</a>';
    output += '</li>';
});
     
 $('.promoted-articles-list').append('<ul>'+output+'</ul>'); 
});
});




Screenshot:-

 

also, add the CSS to your style.css file:-

.promoted-articles-list .article-list-items {
  display: none 
}

.article-list-items.article-promoted {
  display: block; 
}


Screenshot:-

 

 

You already added the html element <div class="promoted-articles-list"></div>  to your template where you want to show the articles:-

 

Output:-

 

Yes It's also possible. We can filter promoted articles via it's API without adding label_name. 

I'll work around it and get back to you  soon :)

Hi Ifra Saqlain

Thanks for your reply.

That'll work as a workaround but was hoping to avoid our support team having to go through all the existing Promoted articles and adding a label to them.

Could a potential enhancement to the API be that ticking the "Promoted article" checkbox automatically creates a "promoted-article" label to filter on? Unless I'm missing something (I'm by no means an expert on the API), the "Promoted article" checkbox doesn't seem to have any use from API point of view.

Hey Paul Hollands,

Just follow the steps below:-

i). Create the article and add a label name and make that article promoted.

 

ii). Create more articles and give them same label-name.

iii). Copy the given code snippet and paste it to your script.js file.

 $.getJSON('/api/v2/help_center/en-us/articles.json?label_names=test_label' , function(el){
    console.log(el)
    var _x = '';
    $.each(el.articles, function (idx, itm){
      _x += '<li class="promoted-article-list-item">';
      _x += '<a href = "'+itm.html_url+'" class="promoted-article-list-link">' + itm.title + '</a>';
      _x += '</li>';
    });

  if("ul.promoted-articles-list"){
    $(".promoted-articles-list").html(_x);
    }
  });






Note:- test_label remove this label name and add yours.







Screenshot:-

 

iv). Copy the <ul class="promoted-articles-list"></ul> element and paste it to that template where you want to show the promoted article list.

I'm adding it on the homepage.

 

 

v). Make sure your document_head.hbs file must has jquery CDN.

<script src="https://ajax.googleapis.com/ajax/libs/jquery/3.6.0/jquery.min.js"></script>



Screenshot:-

 

 

 

 

API Taken From: https://developer.zendesk.com/api-reference/help_center/help-center-api/articles/

 

 

 

Thanks

Team