최근 검색
최근 검색 없음
metric sets randomly empty in incremental exports ticketing api
2023년 4월 18일에 게시됨
Hi, trying to figure out why sometimes metric sets will be sent as an empty object when requesting data via the incremental exports in the ticketing api. Seems like a random issue that I have reproduced in a non production environment by creating test tickets and then using the api to retrieve the tickets after a given unix time.
Ideally, I would like to know if there is some kind of configuration I can do on the environment to ensure the metric sets are always populated. Otherwise, if there are conditions in which would cause the metric sets to be empty, I would like to know what they are, so we can adjust our business processes accordingly.
0
4
댓글 4개
John Watson
Ok. Zendesk documentation on opening a support ticket is very confusing. At the end of the day it would be better if there was a step by step guide like this:
Log into zendesk
Click on your profile icon
Click ask for help
Type ‘talk to an agent' in the chat window that comes up
Answer the prompts with the relevant information, and then a support agent will create support ticket on your behalf
If in step 4 you type 'open a support ticket' the bot will tell you to reread the documentation that brought you to the bot in the first place.
0
Eric Nelson
There are some step by step instructions (Open up a request from within your account or opening up a request from the help center) on how to open up a request in the link I provided. The community is definitely a place you can engage, though for things specific to your account it's best to start a conversation with the support team.
0
John Watson
Hi Eric, I looked over the documentation for creating a support request but I still don't understand how I can create one. I assumed this community was the way to create support requests based on clicking around.
0
Eric Nelson
It's tough to say without the context of the metric sets that are empty / your environment. If you open up a support request, the team can take a closer look and advise accordingly.
Thanks!
0
댓글을 남기려면 로그인하세요.