Incident Reporting Issue

2 댓글

  • Greg Katechis
    Zendesk Developer Advocacy

    Hi Cryssa! I took a look at the ticket that you had open with our Advocacy team to get a better understanding of the situation. At face value, it seems like it would be something that could be accomplished a custom app in Zendesk, if you have the dev resources to accomplish that. If you don't have an in-house team that could do this, I could send a request to your account team here and they could discuss a possible engagement with our Services team to discuss what that cost might look like. If you do have a dev team and they just need some direction on which APIs to use, have them comment in here and I can point them in the right direction!

  • Cryssa Bartels

    Greg-Katechis Thank you so much for the quick response! At this time we do not have the internal development resources. Could you please send a request to our organization's account team so we can move forward with discussing the scope of a project with the services team to complete this?


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