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Chatbot Transcripts Not on Agent Workspace Ticket Until Chat has Ended
2023년 10월 04일에 게시됨
We recently migrated to Agent Workspace and the agents have noticed that the transcripts from the chatbot are not showing in the ticket until the chat ends.
This is counterintuitive as the agent now has no idea of what the bot has suggested or what the guest has already told the bot.
Apparently this is a limitation for Agent Workspace which seems a bit backwards since this capability was in chat previous to migrating and reduces our guest experience to having them repeat themselves.
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Shawna James
For future reference, I want to point you in the direction of our product feedback template which has been designed by community members and PM's to help users provide as detailed feedback as possible so that our teams can understand and highlight the most important aspects of your product feature request. You don't need to make any changes now but wanted to make sure you had this template for your reference for future posts!
For others who may be interested in this feature request, please show your support by upvoting the post or adding your specific use case in the comments. Thank you again for taking the time to provide us with your feedback!
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