conversation data getting as "null"

1 댓글

  • Tipene Hughes
    Zendesk Developer Advocacy

    Hi Jahangeer,

    I replied in another thread about this, but for visibility: 

    I'm having difficulty reproducing the issue you're describing here. Would you mind sharing a bit more context around the issue? Specifically, are the conversation events that are returned as null being generated via Zendesk bot and/or autoreplies, or are they messages that are sent directly by agents? 

    Look forward to hearing from you!



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