Email conversations are hard to read in the new agents view

In the new agents view emails are harder to read than before - especially if they contain content which is forwarded. In the former view where the email content was below the input field the email was shown consistently - forwarded content was at the bottom, then the customers additional notes at the top and then the input field for the answer. With the new chat-like layout these emails are harder to read - we got this feedback by most of out agents.

As we work only with emails and don't use the chat-like support channels (WA, FB, Insta etc.) it would be great if there would be an option to change the view to have the oldest email at the bottom, newer conversations above and the input field for the answer at the top. If there isn't such an option atm - this is the feature request :-)