How to add tags with new zendesk widget (messenger)
2024년 1월 29일에 게시됨
With Zendesk Widget Classic, I can add tags with this code
zE('webWidget', 'chat:addTags', ['help_center', 'change_password'])
But How I can do that with new widget?
I already tried with this code but it didn't work
zE("messenger:set", "conversationTags", ['test'])
0
3
댓글 3개
Jakub
There is no setting that would affect those tags, if you're able to add tags to tickets in Support this should work as demonstrated. I would highly recommend to review your setup and make sure that there is nothing that clears the tags, as for example, explained in the documentation:
"Conversation tags are cleared when the authentication API to sign-out is called."
0
huy
Thank you so much.
Does it have any setting to enable it?
I did the same like this but still did not work :( I don't know may be I missed something
0
Jakub
Hello Huy
To add tags in Messaging, you can use this format:
As explained in the documentation: Conversation tags aren't immediately associated with a conversation when the API is called. It'll only be applied when end users start a conversation or send a message in an existing conversation from the page it's called from.
I made a test on my end and it worked as expected:
My page template:
My ticket:
0
댓글을 남기려면 로그인하세요.