Requesters Solving Tickets Notification?

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Hannah Lucid

2024년 5월 20일에 게시됨

Is it possible to build a notification trigger to Assignee's when a Requester solves their ticket from the Support portal? We are having an issue where employees are solving termination tickets (they are the assignee) but our support teams still need to work those tickets. I'm having trouble finding a way to isolate the notification to ONLY tickets closed via support portal and not in the agent Support UI. 

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      Permanently deleted user

      Hi 5174506379034 - you can set a Trigger that looks for tickets where the status is changed Solved and contains the tag `ab-resolved`. 

      For more details and screenshots, check out 4621147036698's comment here.

       

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