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Hannah Lucid

Joined Nov 30, 2022

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Last activity Feb 12, 2025

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ACTIVITY OVERVIEW

Latest activity by Hannah Lucid

Hannah Lucid commented,

CommentExplore recipes

I would like to mimic Almog Zamir's statement. We need the ability to report on Time Spent in Statuses, both system and custom, in Business Hours. Is there anything on the roadmap for this?

View comment · Posted Jan 23, 2025 · Hannah Lucid

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Hannah Lucid commented,

Community comment Feedback - Reporting and analytics (Explore)

+1 - We should be able to report on Custom Statuses in Business Hours, or any status in Business Hours to be honest. Whether this is completed by filtering by a system schedule or some other way, please implement this. Reporting will be elevated and you'll make a league of us happy. 

View comment · Posted Jan 23, 2025 · Hannah Lucid

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Hannah Lucid commented,

Community comment Q&A - Help center and community

Bumping this thread to see if anyone can help! :)

View comment · Posted Dec 20, 2024 · Hannah Lucid

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Hannah Lucid created a post,

Post Q&A - Help center and community

Hi there,

 

We are looking for a way to add in a ‘disclaimer’ box that only appears on a specific form. I found this article which gives a code, but it isn't for a specific form. My coding knowledge is limited, so I was really hoping someone on here might know the answer?

 

This is the current code I have on the new_request_page.hbs page:

 

  
  

General Ordering Notes

Once the quote has been submitted, our procurement team will produce a quote. The quote will be sent to the RM for approval, as they are the only team members who can approve quotes per RPM standard processes. All order requests will require a VALID PO or WTN in order to process the order. We will not be able to process the quote if anything but a valid PO or WTN is provided. Quotes signed with an email, an "approved", a date, or anything else that does not represent a PO will not be approved.

PLEASE READ: Docks and peripherals are only certified to be compatible with the computers listed here. If you need a peripheral for an existing machine, please note that here and include your computer brand, and serial number. We may need to contact you directly to clarify your request and get more compatibility information before ordering. If placing an order for Microsoft Office licenses, they are purchased per PC. Please also note that Integris does not own that license key/account, this is managed on the property level.

 

It looks like this:

 

However, this shows up for ALL forms, not the specific one we'd like this for. 

 

I've tried adding the code:

 

 if (window.location.href.indexOf('ticket_form_id='31682700836123') > -1) {
 $('.form-disclaimer').show();
} 

 

but this doesn't work on the new_request_page.hbs code. 

Thank you in advance!

Ifra Saqlain  tagged as you're a wizard with this kind of coding. 

Edited Dec 09, 2024 · Hannah Lucid

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Hannah Lucid commented,

Community comment Feedback - Help Center (Guide)

I noticed this article says that it is planned but it's related to content blocks. Is there a feature planned to allow us to clone/duplicate articles? Maybe an agent likes the formatting they used or the first handful of steps are the same for a new process they are documenting. Thank you!

View comment · Posted Dec 09, 2024 · Hannah Lucid

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Hannah Lucid commented,

CommentUsing the knowledge base in Help Center

Hello! I'm trying out article templates again after having a prior mishap. I followed the directions of this article to create the template and added the tag, but when I go to create a new article or edit an existing article to add the template, I don't see a drop-down for this. Is that normal? Did I do something wrong?

 

View comment · Posted Nov 20, 2024 · Hannah Lucid

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Hannah Lucid created a post,

Post Feedback - Admin Center

Please give a quick overview of your product feature request or feedback and note who in your org is affected by this issue [ex. agents, admins, customers, etc.]. (2-3 sentences)

I believe that all Zendesk customers have been affected by their inability to access form conditions directly in the edit form view. This issue is inconvenient and a waste of time, as users must exit the edit form page, locate the form, and then click on edit conditions.

 

What problem do you see this solving? (1-2 sentences) 

Convenience, Accessibility, Time Saver

 

When was the last time you were affected by this lack of functionality, or specific tool? What happened? How often does this problem occur and how does this impact your business? (3-4 sentences)

This problem is encountered daily.

 

Are you currently using a workaround to solve this problem? (If yes, please explain) (1-2 sentences)

Not at this time.

 

What would be your ideal solution to this problem? How would it work or function? (1-2 sentences)

See mock-up below:

 

Edited Nov 18, 2024 · Hannah Lucid

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Hannah Lucid commented,

Community comment Feedback - Ticketing system (Support)

+1. Not being able to bulk import values feels really limiting, especially when managing fields that are ever-expanding. 

View comment · Posted Nov 12, 2024 · Hannah Lucid

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Hannah Lucid commented,

CommentAdditional ticket channels

Hello, is there an answer to Allison Cloyd's comment above?

View comment · Posted Oct 29, 2024 · Hannah Lucid

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Hannah Lucid created a post,

Post Q&A - Reporting and analytics

Please give a quick overview of your product feature request or feedback and note who in your org is affected by this issue [ex. agents, admins, customers, etc.]. (2-3 sentences)

I believe all Zendesk customers have been impacted by not being able to review changes made on a report and being able to audit the date and agent who made the change and what changes were made, similar to how we can do with Triggers and their revision history.

 

What problem do you see this solving? (1-2 sentences) 

 Being able to audit changes made to reports.

 

When was the last time you were affected by this lack of functionality, or specific tool? What happened? How often does this problem occur and how does this impact your business? (3-4 sentences)

This problem is encountered daily.

 

Are you currently using a workaround to solve this problem? (If yes, please explain) (1-2 sentences)

Not at this time.

 

What would be your ideal solution to this problem? How would it work or function? (1-2 sentences)

Similar to the revision history on triggers. 

Posted Oct 16, 2024 · Hannah Lucid

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