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Discussion - Tips and best practices from the community

Explore and share tips, workflows, customizations, and recipes related to the Zendesk suite of products, all curated from the experiences and insights of fellow Zendesk users.

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Check out these Guide tips for your Help Center! Follow this post and we'll update you when we add a new tip. Tips fro...

2022년 12월 07일에 편집됨 · Jennifer RoweZendesk Documentation Team

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I really like the new Request list experience and we recently rolled it out. However, there were a few key features that...

2024년 10월 02일에 편집됨 · Matt Toenjes

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The original tip was posted by Wes. I am simply updating the tip to make it work with the current theme version. Let ge...

2021년 11월 23일에 편집됨 · Trapta SinghCommunity Moderator

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Hi Community, Question - Is there any way to automatically close an open accordion when you click to open another one? ...

2024년 6월 18일에 편집됨 · Ifra SaqlainCommunity Moderator

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Six months ago I promised to write a post answering the question under the last post of the great series of Knowledge Ma...

2019년 3월 28일에 게시됨 · Andrei KamarouskiCommunity Moderator

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A potential solution that solves for the dreaded Thank You reply that reopens a solved ticket. Due to constraints from Z...

2024년 2월 08일에 편집됨 · Trae McConniel

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** This reports is useful if the ticket can be assigned to different groups through its life cycle I was on a mission to...

2024년 1월 15일에 게시됨 · Abdelhameed Khaled

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As a Zendesk Administrator, you understand the critical role schedules and holiday management play in providing seamless...

2024년 1월 03일에 편집됨 · Brandon Tidd (Contractor)User Group Leader

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How to add an HC Article to multiple sections (using a redirect) Zendesk level:  IntermediateKnowledge:  Javascript, Gui...

2020년 5월 22일에 게시됨 · Alejandro Colon

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Update from Community Team: jQuery has removed in v2 themes and this tip doesn't work without jQuery.  How to requi...

2019년 3월 27일에 게시됨 · Karen D Snyder

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We use a server-side rendered (SSR) Zendesk app to display data from a third-party system in Zendesk. We would also like...

2024년 9월 13일에 게시됨 · Fredrick Hildebrand

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I’ve enabled the Follow-ups feature in Zendesk, which is supposed to copy the original assignee and group to follow-up t...

2024년 12월 26일에 게시됨 · Josie Cramer

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Hi Everyone, I’m Claudia from the Asia Customer Success team. One of the queries I get asked a lot from my clients is: H...

2020년 11월 24일에 게시됨 · Claudia Chiu

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This handy tip involves customizing you Help Center to display Popular Search topics. It could be also be used to highli...

2022년 3월 05일에 게시됨 · Edward Teach

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Zendesk level:  Beginner to IntermediateKnowledge:  Copy & Paste / CSSTime Required:  10 minutes...

2017년 8월 04일에 게시됨 · CST

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When viewing our Help Center on a mobile device, the search bar appears on the Home page and Section pages, but not on a...

2024년 7월 23일에 게시됨 · Stacie Loving

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Ticket ID links in an email use to open directly to the app to view the ticket. But for months it goes to a browser with...

2024년 9월 15일에 게시됨 · Exposure Events

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 Here is a script that exports Zendesk Guide Article information as a CSV: https://github.com/scotthavard92/Zendesk-Hel...

2018년 8월 23일에 게시됨 · Scott Havard

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