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Feedback - Reporting and analytics (Explore)

Share your feedback, ideas and experiences related to the use of reporting and analytics (Explore).

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      After editing and saving report/ query it doesn't update in dashboard
      완료
      Dear Zendesk Team, when I edit queries/ reports within the dashboard and then click save the query doesn't automatically...

      2022년 6월 02일에 게시됨 · Csenge Orban

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      Explore, Knowledge Base Reports - include knowledge article modified date
      Hi there, We have a number of client accessible articles that are outdated, and need updating. I would like to be able t...

      2025년 2월 20일에 게시됨 · Gail Day

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      Exclude individual reports from Dashboard Data Restrictions
      We've tried to replicate our dashboards on the new Dashboard Builder, but we're coming up against one specific blocker t...

      2025년 2월 27일에 게시됨 · D.Fitz

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      It is very easy to accidentally delete an entire dashboard in beta dashboard builder
      In the new beta dashboard builder, it is very easy to accidentally delete an entire dashboard because the button to dele...

      2023년 10월 04일에 게시됨 · Jordan Means

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      Use "Assignee" as a dynamic metric filter
      Found this is a limitation while trying to compare Agent metrics against global team metrics. While it is doable hardcod...

      2024년 4월 18일에 게시됨 · Tiziano Di Rauso

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      Populating Problem Ticket Subject in Explore

      Feature Request Summary:

      Zendesk Explore should have a way to see problem ticket IDs, the

      2023년 2월 27일에 게시됨 · Kelley Ring

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      DATE_DIFF() Between 2 Custom Attributes
      예정되지 않음
      I recently tried to create a custom attribute that used the DATE_DIFF() function to get the time between 2 custom timest...

      2021년 10월 20일에 게시됨 · Joanna TEST

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      Product Feedback: Web Forms in Explore
      Hello, Currently, when an end-user submits a form via the Help Center Page - ticket will be created in Support with tick...

      2025년 2월 21일에 게시됨 · Atanas

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      End-user Device information in Explore
      Zendesk offers the option to display Device information for users that open a chat. This information can be useful in a ...

      2025년 2월 25일에 게시됨 · ivan.genchev

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      Make the drill in function more clear in the new dashboard builder
      As the title says. The drill in function that I am accustomed to using, in the “legacy” dashboard builder, works a bit d...

      2025년 2월 25일에 게시됨 · Stephen McGirr

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