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Q&A - Tickets and email
Ask your questions, engage in discussion, and find solutions related to email, forms, fields, tags, and ticket statuses.
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Hi ! We have set up a restricted access to our Zendesk instance with some domains listed in the allow list and all other...
2021년 2월 12일에 게시됨 · Anaïs France
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When my customer responds to an existing ticket, it shows her name as the person replying mismatched with our support em...
2021년 2월 22일에 게시됨 · Janice Darlington
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Hello, My client email use again before we get the time to reply. I want to take all my 10000 emails and automatically m...
2021년 2월 15일에 게시됨 · Janny Support
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I have a question regarding side conversations, maybe you can help us with our problem. I couldn't find any post about o...
2021년 2월 11일에 게시됨 · Ewout Liebeek
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I would like to have a search query that shows me all tickets that have the status On-Hold and no due date set. Those do...
2021년 2월 08일에 게시됨 · Falko Sieverding
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Hi, Is it possible to have new tickets created from a defined email address to be a private note? I ask this as we gener...
2021년 2월 10일에 게시됨 · Daniel Hart
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I have zenddesk on support@company.com but I want ema...
2021년 3월 01일에 게시됨 · Scott Weiner
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Hello, i hope maybe someone else already found a Solution for this. We are new with Zendesk and we want to implement it ...
2021년 2월 10일에 게시됨 · Jennifer Bienert
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When responding to a client, if we copy and paste a picture or link into the ticket, click back up towards the top of ou...
2021년 2월 19일에 게시됨 · Elaina McClure
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Hi Support, When I created a ticket and others reply, sometimes I'll receive email notification and sometimes not, how c...
2021년 1월 19일에 게시됨 · Lai Ching Lo
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