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Q&A - Tickets and email

Ask your questions, engage in discussion, and find solutions related to email, forms, fields, tags, and ticket statuses.

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Some time ago, the response to emailed zendesk tickets included the contents of the email sent to zendesk and included i...

2021년 3월 12일에 게시됨 · Mike Glew

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I need to create virtual email data for training purpose in Zendesk Support/sandbox (~1k email). I tried using script to...

2021년 3월 03일에 게시됨 · CS Agent

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Hi, I want to only import emails from a few email addresses from GSuite. Right now it's importing all my incoming emails...

2021년 3월 16일에 게시됨 · #6540

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Currently, our organization has a support web form which has the user input their own email to submit a request. We'd li...

2021년 2월 25일에 게시됨 · Kristen Malecki

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When a ticket status is changed to Solved, how long are they searchable within Zendesk?

2021년 3월 08일에 게시됨 · Jeff Friedman

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I was just simply trying to find out a way to look at all of the support tickets in Zendesk Support, including those tha...

2021년 3월 08일에 게시됨 · Alton Johnson

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Hi folks, I create a ticket in the Zendesk (browser). In Outlook, I paste fully formatted text cut from a Word document....

2021년 3월 23일에 게시됨 · Steve Mayer

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When printing a ticket, some tickets print header and body of ticket on 1 page and some tickets print the header on one ...

2021년 3월 22일에 게시됨 · Michael Bui

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We have an issue where we can reply to customers via email but not create new emails straight out of the bin. First, we ...

2021년 3월 03일에 게시됨 · Kyrsten Lindgren

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Hi All, Need your quick inputs to restore the data back. We have deleted the Zendesk data by mistake in one of the clien...

2021년 3월 21일에 게시됨 · Krishna Mohan

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