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Q&A - Tickets and email

Ask your questions, engage in discussion, and find solutions related to email, forms, fields, tags, and ticket statuses.

새 게시물

Hello, Is there any way to account for gmail.com/googlemail.com variants within Zendesk automatically? At present, we ha...

2021년 3월 24일에 게시됨 · Rick Weaver

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Our support team works from various countries/languages, and it would be great to have an option to trigger new tickets ...

2021년 4월 08일에 게시됨 · Sadie S

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Hi all! I've created a navbar to sit in all the outbound emails we send, as we now have a second support team I would li...

2021년 4월 05일에 게시됨 · Danny Spooner

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We have an agent that needs to reach out to two individuals from our technical team. They aren't agents or light agents....

2021년 4월 09일에 게시됨 · Alex Hooper

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I have more than 15,000 open tickets. I want them all closed. How can I do this?

2021년 4월 05일에 게시됨 · Patrick Mulroy

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Hi, I have a problem. When a new ticket is made from a customer contacting me and I answer, the answer sometimes doesn't...

2021년 4월 08일에 게시됨 · Julie Hansen

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Good morning, I use Zendesk Enterprise at the company. If its possible to agent can send e-mails to t...

2021년 3월 23일에 게시됨 · Marta

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I was wondering why the ticket number was so low in the last few weeks. Then I learned why. Most of the tickets were mar...

2021년 3월 29일에 게시됨 · Edin C.

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I want to attach an image in the middle of comment, but when i copy and paste the image it appears as "null" Pleas...

2021년 4월 13일에 게시됨 · 전누리

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Block E-mail
답변함
HI Can someone please guide me on how to block tickets sent to me that are copied to a particular e-mail address with th...

2021년 3월 25일에 게시됨 · Meshal Mazen

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