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Q&A - Objects, workspaces, and rules
Ask your questions, engage in discussion, and find solutions related to business rules, omnichannel routing, and custom objects.
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Good Day!. Our application is developed on zendesk and we have implemented various components like nav_bar, ticket_edito...
2025년 4월 08일에 게시됨 · Narmada P
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Hi, I have a problem about CC's email notifications. In my triggers, when requester update his own ticket, i'm not sendi...
2021년 12월 08일에 게시됨 · Ruddy DEROSIERS
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I have a Trigger setup to take tickets where a specific Macro was used and set a Due Date field to a number of days late...
2025년 3월 20일에 게시됨 · Tyler Williams
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I have a trigger that notifies a web hook defined as this:
2024년 3월 07일에 게시됨 · Cesar Arguinzones
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Hi! We have two different ticket types (not a system field) and two different email addresses in our settings. It works ...
2020년 2월 10일에 게시됨 · Mia Jonson
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Hi - We have multiple macros with a subject line written as part of the triggers/actions such as this one. Set subjec...
2024년 4월 16일에 게시됨 · Mia Galletes
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I'm using Zendesk Suite. I tried to set up a view that would contain tickets with breached SLA targets. Here are the set...
2021년 1월 20일에 게시됨 · Jessica Karabko
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Was wondering if anyone had a good way of setting up views so that tickets are only visible when the assigned schedule i...
2025년 3월 03일에 게시됨 · Jack Ray
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Hi Zendesk Support Team, We are looking to set up a trigger in Zendesk that activates when the number of tickets exceeds...
2024년 6월 11일에 게시됨 · Vina Liao
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Hello! I'm trying to fill a custom field with the same text of a Private Comment that contains a specif...
2025년 1월 15일에 게시됨 · Gas Gas
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