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Q&A - Objects, workspaces, and rules
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Good Day!. Our application is developed on zendesk and we have implemented various components like nav_bar, ticket_edito...
Posted Apr 08, 2025 · Narmada P
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How to notify only CC's users
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Hi, I have a problem about CC's email notifications. In my triggers, when requester update his own ticket, i'm not sendi...
Posted Dec 08, 2021 · Ruddy DEROSIERS
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I have a Trigger setup to take tickets where a specific Macro was used and set a Due Date field to a number of days late...
Posted Mar 20, 2025 · Tyler Williams
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I have a trigger that notifies a web hook defined as this:
Posted Mar 07, 2024 · Cesar Arguinzones
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Hi! We have two different ticket types (not a system field) and two different email addresses in our settings. It works ...
Posted Feb 10, 2020 · Mia Jonson
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Hi - We have multiple macros with a subject line written as part of the triggers/actions such as this one. Set subjec...
Posted Apr 16, 2024 · Mia Galletes
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I'm using Zendesk Suite. I tried to set up a view that would contain tickets with breached SLA targets. Here are the set...
Posted Jan 20, 2021 · Jessica Karabko
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Was wondering if anyone had a good way of setting up views so that tickets are only visible when the assigned schedule i...
Posted Mar 03, 2025 · Jack Ray
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Hi Zendesk Support Team, We are looking to set up a trigger in Zendesk that activates when the number of tickets exceeds...
Posted Jun 11, 2024 · Vina Liao
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Hello! I'm trying to fill a custom field with the same text of a Private Comment that contains a specif...
Posted Jan 15, 2025 · Gas Gas
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