Drop Down Menu Value vs Select Option

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Patrick Bernardi

Publicado 16 de mar. de 2021

Good afternoon,

I created a drop down menu in ticket fields. I named one of the options Q Drive. When i collect the selected value the user picks, it returns to me q_drive so i believe Zendesk changes the value on the backend. How can get the selected value rather than hidden value from a dropdown.

$("#request_custom_fields_1260808799070").val(); returns q_drive

and $("#request_custom_fields_1260808799070").text(); does not work

 

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