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Allow fields as trigger condition
Respondido
Publicado 08 de fev. de 2022
Today only predefined fields are available as chat trigger conditions. I wish fields/custom fields could be available as they are on ticket trigger conditions.
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3 comentários
Synne Nygård Olsen
Deeply wanted!
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Jacob the Moderator
Hi Caroline and Synne,
Could you explain in an example or two what you would like to see happen?
Perhaps there is a way to achieve what you're looking for.
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Kathrin Lemberg
Hey all, that would be very much needed for us as well - I would like to create a trigger based on a custom field "seller" = text field triggers that assign the ticket to creating groups based on different seller names (one trigger for each seller would be set up) but i can only chose seller is/is not present
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