Trying to update custom app via API fails with 'The task failed because of an error: no implicit conversion of nil into String'

image avatar

user1001

Publicado 23 de mar. de 2022

Here are the steps I tried:

Uploaded a file using POST https://d3v-brastel.zendesk.com/api/v2/apps/uploads.json

Got response with upload_id:

reponse_body: { id: 1840900 }

Started update of app passing the received upload_id:

PUT api/v2/apps/788738 body={"name":"Basix","short_description":"Basix","upload_id":1840900}

Waiting for app update job to complete

Checking app update job status
GET api/v2/apps/job_statuses/81ca43f4c621440f85ae0ff99a2c86f7 body=null
{ id: '81ca43f4c621440f85ae0ff99a2c86f7',
  url: 'https://d3v-brastel.zendesk.com/api/v2/apps/job_statuses/81ca43f4c621440f85ae0ff99a2c86f7.json',
  total: null,
  progress: null,
  status: 'failed',
  message: 'The task failed because of an error: no implicit conversion of nil into String',
  retry_in: 3 }

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2 comentários

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      Tipene Hughes

      Hi Mayama,
       
      Glad to hear everything is working now.
       
      Have a great day!
       
      Tipene

      0

      image avatar

      user1001

      Sorry,

      when uploading the file data, I used form parameter "file" instead of "uploaded_data" (as require by the API).
      After correcting this, it worked:

      zendesk_request PUT api/v2/apps/788738 body={"name":"Basix","short_description":"Basix","upload_id":1840932}
      Waiting for app update job to complete
      Checking app update job status
      zendesk_request GET api/v2/apps/job_statuses/de6a9ed7968eb547ab69faa540a453ce body=null
      { id: 'de6a9ed7968eb547ab69faa540a453ce',
        url: 'https://d3v-brastel.zendesk.com/api/v2/apps/job_statuses/de6a9ed7968eb547ab69faa540a453ce.json',
        total: 105,
        progress: 105,
        status: 'completed',
        message: 'Basix updated.',
        retry_in: 3,
        app_url: 'https://d3v-brastel.zendesk.com/api/v2/apps/788738.json',
        app_id: 788738,
        app_name: 'Basix' }


      So everything is OK.

      Thanks.

       

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