Enable Chat based on departments operating hours

1 Comentários

  • Gustavo Oliveira
    Zendesk Customer Care
    Hi Marco,
    Yes, the offline form for a department is not offered when there are agents online in other departments. 
    A workaround is to set a department on your page with our API. The offline form only shows for a department when it is the only one selected to show on your page or website. For more information about our Chat API, see the article: Chat API - departments.
    If the script is updated so that the offline form shows when the only department for that site is offline, then chats will not come in and be directed to agents in other departments that are online.
    Best regards,

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