Enable end-users to view all their multibrand requests on a single Help Center
Feature Request Summary:
Zendesk Help Center should have an option that would allow an end user to see all his requests across all brands in the My Activities page on the Help Center
Description/Use Cases:
We have multiple brands used for differents teams. To make it easier to use for our end-users (they are not comfortable with computer tools), they have only one entry point which is the Help Center of a specific brand.
They can select forms from the main brand and the other brands, or sometimes the requests are transferred to another brand that better fits the issue, but by doing so, they can't follow their requests in the "main brand" Help Center
Business impact of limitation or missing feature:
This is critical for our business as our end-users have difficulty onboarding digital solutions and this is necessary to facilitate their transition.
They don't understand why they can't see all their requests and it creates frustration and rejection.
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Thanks for posting this feedback, Nicolas, and for using the product feedback template.
If other users have similar needs, please up-vote Nicolas' post, and add any details in the comments below. -
Nicolas Monchaux thank you for your feedback!
At the moment we don't have this functionality on the roadmap, but we have noted it and are keeping an eye on this post and other feedback around this same issue to feed it in to our prioritisation process.Please upvote and add comments about your use case for this functionality,
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+1. We sometimes get requests from confused customers who submit a request on one brand, then later look at their My Activities page on another of our brands and don't understand why the ticket is not visible there.
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