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Use custom user fields in trigger

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Tracy

Publicado 01 de jul. de 2022

We can see that it's possible to use custom ticket fields in triggers via

{{ticket.ticket_field_replacewithcustomfieldID}}

However we can't find any information about doing the same with custom user fields. We've tried several guesses and couldn't get it working. Is this possible?

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    Tracy

    Fabulous! Thanks, Ahmed. I wasn't able to find that placeholders article via web search. It would be really great to have something within the app pointing me to this content when I need it - like here when defining a trigger body:

    Or equally heplful, even just adding an example like this to the list:

    {{current_user.custom_fields.your_field_key}}

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    Marilyn Silva

    Is it possible to use a placeholder for a custom user field like this? My goal is to have a custom organization field flow to the ticket field when an email comes in.

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    Jakub Tabaka

    It's not possible to natively use custom user fields (unlike you can use custom ticket fields). 
    However, my way around is using tags. You have to make a separate trigger for each “custom user field” value though which is a bit hectic, depends on how many values you have… but it is doable and it works.


    If > ticket tags contain…. then ….

    Let me know if that helps

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