Upcoming webinar - Building your ideal Zendesk account - Creating templates for repetitive tickets

The Zendesk team is happy to announce the third episode of the Zendesk essentials: Live tutorials this time about Building your ideal Zendesk account - Part 3: Creating templates for repetitive tickets happening on March 18th, 2025 at 11:00 AM CST (UTC-06). In this session, the team will focus on the use of macros to reduce repetitive work in your team and this way enhance productivity and efficiency.

Webinar overview

Leverage macros for ticket responses

By attending this session, you will leave equipped with the knowledge and tools to implement macros effectively, enhancing both team performance and customer satisfaction.

Key topics

• Understanding and craft your own macros
• Create shared macros
• Organize and categorize your macros

Live demo

Each topic will be accompanied by a live demo of the feature of workflow to give you a practical understanding of how to implement them in your own Zendesk account.

Q&A session

At the end of the presentation, there will be space for the team to answer your questions during the live Q&A session. This is your chance to ask anything related to the features and workflows covered.

Why you should attend

By participating in this webinar, you will be able to:

• Boost productivity within your team
  You will understand how to create templated responses that significantly enhance your team’s efficiency
• Obtain consistency in communication
  Discover best practices for developing macros that ensure a uniform tone and messaging across all customer interactions, fostering trust and reliability
• Learn smart macro design
  Learn techniques for crafting macros exploring formatting options that improve the clarity of your templates and that cater for the diverse learning styles and improve retention of key information
• Apply dynamic personalization
  Understand the use of placeholders in macros to personalize responses, making them more meaningful and relevant to each customer's inquiry

Hosts

• Angi Butler, Portfolio Success Manager II
• Shravanthi Narendran, Portfolio Success Manager II

Don’t miss this opportunity to enhance your Zendesk experience. Sign up now to reserve your spot.