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Feedback - Reporting and analytics (Explore)

Share your feedback, ideas and experiences related to the use of reporting and analytics (Explore).

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      Explore Dashboard Beta Guide Data Set Not Available in Data Restrictions
      I want to migrate the various Guide dashboards we have in the current legacy dashboard builder to the new beta experienc...

      Publicado 03 de mar. de 2025 · Stacy Win

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      Cannot customize message in Zendesk Explore for schedule delivery
      In the legacy Explore dashboard, when you select “Schedule” there is an option to customize the message that is sent wit...

      Publicado 25 de fev. de 2025 · LWD Support

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      [Improvement] Adjust functionality of All History setting in Explore dashboard time filter
      Please give a quick overview of your product feature request or feedback and note who in your org is affected by...

      Publicado 20 de mai. de 2024 · Sam

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      Acceptance Rate on Agent Level for Messaging
      Feature Request: Agent-Level Acceptance Rate for Messaging Currently, the Acceptance Rate metric in Zen...

      Publicado 21 de jan. de 2025 · Jahn

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      Exclude individual reports from Dashboard Data Restrictions
      We've tried to replicate our dashboards on the new Dashboard Builder, but we're coming up against one specific blocker t...

      Publicado 27 de fev. de 2025 · D.Fitz

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      It is very easy to accidentally delete an entire dashboard in beta dashboard builder
      In the new beta dashboard builder, it is very easy to accidentally delete an entire dashboard because the button to dele...

      Publicado 04 de out. de 2023 · Jordan Means

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      Use "Assignee" as a dynamic metric filter
      Found this is a limitation while trying to compare Agent metrics against global team metrics. While it is doable hardcod...

      Publicado 18 de abr. de 2024 · Tiziano Di Rauso

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      Populating Problem Ticket Subject in Explore

      Feature Request Summary:

      Zendesk Explore should have a way to see problem ticket IDs, the

      Publicado 27 de fev. de 2023 · Kelley Ring

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      DATE_DIFF() Between 2 Custom Attributes
      Não planejado
      I recently tried to create a custom attribute that used the DATE_DIFF() function to get the time between 2 custom timest...

      Publicado 20 de out. de 2021 · Joanna Kime

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      Product Feedback: Web Forms in Explore
      Hello, Currently, when an end-user submits a form via the Help Center Page - ticket will be created in Support with tick...

      Publicado 21 de fev. de 2025 · Atanas Tomov

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