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Feedback - Reporting and analytics (Explore)

Share your feedback, ideas and experiences related to the use of reporting and analytics (Explore).

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      New dataset dedicated to all fields on the User and Org screens

      Feature Request Summary:

      I would like a user/organization dataset that is includes just the ...

      Publicado 22 de set. de 2023 · bill cicchetti

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      Breakdown of the bot metrics (Engaged with bot / Transferred to agent...)
      Hello, The Dashboard Zendesk Answer Bot can give the number of users who engaged with the bot within a specific timefrme...

      Publicado 06 de mar. de 2025 · Adrian

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      End User: Detailed report
      Per Ticket#11543879 request, I am providing feedback on an end-user report that is not available. I need a report that p...

      Publicado 25 de mai. de 2023 · Gwynne Alkazin

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      Omnichannel Dataset Data Restrictions

      Quick overview of product feature request or feedback and note who is affected by this issue:

      I...

      Publicado 22 de nov. de 2024 · Elaine Foster-Jones

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      Announcing enhanced Explore performance with a 37-month data retention limit
      Original article:

      Publicado 08 de jan. de 2025 · 小林正左子

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      Explore Dashboard Beta Guide Data Set Not Available in Data Restrictions
      I want to migrate the various Guide dashboards we have in the current legacy dashboard builder to the new beta experienc...

      Publicado 03 de mar. de 2025 · Stacy Win

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      [Improvement] Adjust functionality of All History setting in Explore dashboard time filter
      Please give a quick overview of your product feature request or feedback and note who in your org is affected by...

      Publicado 20 de mai. de 2024 · Sam

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      Acceptance Rate on Agent Level for Messaging
      Feature Request: Agent-Level Acceptance Rate for Messaging Currently, the Acceptance Rate metric in Zen...

      Publicado 21 de jan. de 2025 · Jahn

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      Exclude individual reports from Dashboard Data Restrictions
      We've tried to replicate our dashboards on the new Dashboard Builder, but we're coming up against one specific blocker t...

      Publicado 27 de fev. de 2025 · D.Fitz

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      It is very easy to accidentally delete an entire dashboard in beta dashboard builder
      In the new beta dashboard builder, it is very easy to accidentally delete an entire dashboard because the button to dele...

      Publicado 04 de out. de 2023 · Jordan Means

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