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Q&A - Tickets and email

Ask your questions, engage in discussion, and find solutions related to email, forms, fields, tags, and ticket statuses.

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      Allowing dropdown and multiselect fields to be searched by pressing the first letter of the value
      Respondido
      Hello, we are using a dropdown field for a list of all of our customers and the list grew to over 200. Is it possible wh...

      Publicado 18 de mai. de 2023 · Viktor Hristovski

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      Workaround for not being able to add Organization to Ticket
      Our instance is setup to receive support requests from account managers about issues their customers are having. So, mul...

      Publicado 12 de ago. de 2022 · Emily Angel

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      How do you exclude a "received at" email from an auto responder?
      Respondido
      Hi All. I am having some trouble excluding an email address from receiving an auto-responder email. I have included some...

      Publicado 03 de mar. de 2022 · Haley W.

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      Formatting "Description shown to end users
      Respondido
      Hello everyone, I'm new on Zendesk and I want to "format" the description shown to end users. This is what I have :

      Publicado 09 de out. de 2020 · Loic Bouvet

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      How do I turn off reply-all as a default?
      Respondido
      Currently, if someone sends a support request to our email address, anyone they've cc'd on the request automatically rec...

      Publicado 04 de out. de 2023 · Amanda Hickman

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      Recurring Ticket generation on a frequency/schedule
      Respondido
      Is there a way to generate a recurring ticket on a set scheduled and frequency? In HelpDesk - SolarWinds it is called Ta...

      Publicado 24 de abr. de 2024 · Rory Brown

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      Via- eMail
      Hello , I am unable to reply to tickets sent via e-mail and these tickets come directly closed. Is it possible to get in...

      Publicado 16 de jan. de 2025 · A.A.K.

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      Brand signature in side conversation
      Hello, We have a brand signature. However, it is not attached in a side conversation. I can't find anything useful in th...

      Publicado 17 de dez. de 2024 · Gerrit

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      Targets to Webhooks
      Hello, I'm hoping someone might be able to help me out. We had a URL target that has been deactivated (with the update t...

      Publicado 18 de dez. de 2024 · Lara Atkins

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      Follow-Up Tickets - Is there a way to manually link a ticket as a "Follow-Up" to another ticket?
      I'm hoping someone else has run into this before and might have a solution. Currently, if multiple tickets from the same...

      Publicado 09 de jan. de 2025 · Aaron Doane

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