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Q&A - Tickets and email

Ask your questions, engage in discussion, and find solutions related to email, forms, fields, tags, and ticket statuses.

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      @mention email notifications
      Respondido
      Have had some issues with Triggers notifying Agents when CC'd on a ticket but not when @mentioned in a private note. I'm...

      Publicado 15 de abr. de 2021 · Melvin Pearson

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      Ticket Field Assignee
      Respondido
      Hello, Just wondering if there are any workarounds regarding the Assignee field. Here's what I mean. Currently, we run o...

      Publicado 22 de abr. de 2021 · Léo Branch

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      Change Alias and need to set up Bounce back email to the requester
      Respondido
      Hello Everybody, Currently we're using Alias A (ab...

      Publicado 28 de mai. de 2021 · Kuldeep Patidar

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      How to create a ticket with a web form using customer email and name?
      Respondido
      Hello, I have an instance that I am trying to set up so that it can receive tickets via a web form on a website. The web...

      Publicado 20 de mai. de 2021 · Justin Francisco - UpWork

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      Ticket being placed in the wrong queue
      Respondido
      I'm curious what options I have for the following issue: We have a user that is emailing into our system using two email...

      Publicado 21 de mai. de 2021 · Corey Wahler

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      Autofill requestor name
      Respondido
      Hi, The business asks us to have the requestor name auto-filled i the form with the logged user name . Does someone has ...

      Publicado 18 de mai. de 2021 · Olivier BRUYLANDT

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      How to change support and info email addresses from OURCOMPANY.zendesk.com to OURCOMPANY.org?
      Respondido
      How do we change the default incoming email domain from OURCOMPANY.zendesk.com to OURCOMPANY.org?

      Publicado 12 de mai. de 2021 · Miles

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      Conditional fields, dropdowns, and multiple choice typeform questions to ticket
      Respondido
      Hi! One of my brands is using a website hosted typeform (TF) to gather customer info and some statistics. The TF uses a ...

      Publicado 27 de abr. de 2021 · Patrick Crane

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      How do end-users read the public reply
      Respondido
      How do end-users read the public reply? I mean trough which channel are they notified，assuming the end-users origninally...

      Publicado 26 de abr. de 2021 · Chin Lancelot

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      Tickets default the tags from an organization's tags
      Respondido
      Hey, I've searched the help guides and I can't see a way to disable organization tags automatically adding to a tickets ...

      Publicado 14 de mai. de 2021 · Cameron Priem

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