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Q&A - Chat, messaging, and widgets

Ask your questions, engage in discussion, and find solutions related to social messaging channels, live chat, messaging, classic widget, legacy chat, and SunCo.


I understand that If we enable multiple features, they would be presented in this order: Self service Live chat (only d...

Publicado 18 de out. de 2024 · mfg

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Need to send message from customized third party application to live agent after making websocket connection. There is n...

Publicado 07 de fev. de 2025 · Sunil Panwar

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even though my agents are all online, but mobile sdk keep telling customer no available agent, why is that? Should i als...

Publicado 08 de fev. de 2025 · Chopin Ke

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We have 8 Instagram accounts and 4 Facebook Messenger accounts generating messaging tickets.  When they come in we have ...

Publicado 02 de fev. de 2025 · Aaron

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I added the messaging web widget to my app and login users if they are authenticated: window.zE('messenger', 'loginUse...

Publicado 14 de dez. de 2023 · Eric

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My understanding is that when using the JWT Authentication, when a live transfer step is reached in the flow builder, th...

Publicado 25 de set. de 2024 · Jason Kadlec

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this is your wiki https://developer.zendesk.com/documentation/classic-web-widget-sdks/chat-sdk-v2/android/quick-start-ch...

Publicado 15 de nov. de 2024 · wangchaoying wang

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We need to use the “custom launcher” for Zendesk Messaging widget, but the instructions in the dev guide don't say where...

Publicado 23 de jul. de 2024 · Kyle

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We’re facing an issue with our Zendesk text number and WhatsApp Business. When attempting to set up WhatsApp Business, w...

Publicado 20 de dez. de 2024 · Alpay Zeyrek

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Hey,We have an external company handling the overflow of chat tickets and they should make a report in Explore where you...

Publicado 16 de set. de 2024 · Mikko Eriksson

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