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Q&A - Help center and community

Ask your questions, engage in discussion, and find solutions related to knowledge management, customer portal, search, and theme customization.

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      Is there a way to customize image that appears when a Guide ink is shared to social media?
      Respondido
      Hi, we are trying to personalize the image that pops-up when sharing a guide link, but we havnt been able to do so. We h...

      Publicado 05 de fev. de 2018 · Ana Bautista

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      Promoted Articles - Changing the Order
      Respondido
      Does anyone know of a way (possibly thru custom coding) to change the order in which the promoted articles appea...

      Publicado 22 de fev. de 2018 · David Verhoff

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      [GUIDE] Remove categories
      Respondido
      I'm running in circles for hours now with this Guide problem. I simply cannot remove a category from my Help Center.

      Publicado 10 de jan. de 2018 · Felipe Azevedo

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      Customizing My Activities
      Respondido
      We are about to roll out Zendesk for our company, and we would like to replace 'requests' with 'tickets' on the 'My acti...

      Publicado 04 de dez. de 2017 · Josh Stewart

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      Source code for formatted list in Help Center
      Respondido
      How do I create a formatted list like the following? Please provide the source code.

      Publicado 02 de dez. de 2017 · Ntan

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      How to change which photos pop up when sharing help center on Facebook?
      Respondido
      Hi, When sharing our help center on facebook, the images available to attach to the link is only our logo, despite us ha...

      Publicado 27 de nov. de 2017 · Jørund Thomassen Gjesvik

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      Show different text and use different link according to the guide language
      Respondido
      Hello, I have the following code in the homepage of my sandbox. 
      <!--Custom Cards--> <li class="blocks-item...

      Publicado 20 de nov. de 2017 · Vassilios Lourdas

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      Guide reformats HTML code
      Respondido
      We have created some nicely formated and very basic HTML pages that we want to incorporate as part of our customer FAQ. ...

      Publicado 25 de out. de 2017 · Juan Eusse

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      Linking to webpage from help center
      Respondido
      I have set up our help center in the copenhagen theme, and I was wondering how I can add a link either to our company lo...

      Publicado 16 de out. de 2017 · Jørund Thomassen Gjesvik

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      Display section names on article page
      Respondido
      I'm using the Copenhagen theme and love the "Articles in this Section" list that appears on the left sidebar. I'd like t...

      Publicado 04 de out. de 2017 · Meghan Mahar

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