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Q&A - Help center and community

Ask your questions, engage in discussion, and find solutions related to knowledge management, customer portal, search, and theme customization.

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      Edit "Your request was successfully submitted" confirmation
      Respondido
      After a customer submits a request you see a "Your request was successfully submitted" confirmation along the top of the...

      Publicado 30 de abr. de 2018 · Darren Taylor

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      Verifying with Google Search Console
      Respondido
      Hi, How can I verify my knowledgebase site with Google Search Console (formally Webmaster Tools)?

      Publicado 25 de jul. de 2018 · David A.

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      Add ability to insert Help Center article content into ticket comments
      Respondido
      I like that we can insert links to our Help Center articles using the "Answer Suggestion" module. As an extension of tha...

      Publicado 09 de jul. de 2018 · Annie Tessar

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      Including article title in a URL parameter
      Respondido
      I'm trying to add to our Guide templates a link element that would use the article title included as a URL parameter. I'...

      Publicado 18 de mai. de 2018 · Ggoodman

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      Adding text to header in Help Center
      Respondido
      I need to add our phone number to the header to the right of "Submit a Request", but I do not know how to customize our ...

      Publicado 17 de mai. de 2018 · Desiree Gregory

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      Change the Search bar position and add the social media links to the footer
      Respondido
      Hello, I'm trying to : 1. Move the search bar from the middle position to the upper left corner

      Publicado 17 de mai. de 2018 · Karkka (Toby CS)

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      Adding a slideshow to Guide articles
      Respondido
      Is there any way to create a slideshow in Guide articles? We have some content that requires alot of photos, but it woul...

      Publicado 04 de mai. de 2018 · Christen Bejar

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      Sticky header menu
      Respondido
      Hi there, We are relatively new to Zendesk and don't know all its functionality. We'd like to make the header menu stick...

      Publicado 05 de abr. de 2018 · Lucas

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      Copenhagen Theme, fill category with Image.
      Respondido
      Hi there All. I've been trying ti fill my Copenhagen theme, category with an image. I've followed this link

      Publicado 26 de fev. de 2018 · Jeffrey

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      Customize Heading Text
      Respondido
      I have three headings in our Help Center that I would like to change. Two of them are on the article pages: Related arti...

      Publicado 23 de fev. de 2018 · Sherri Anderson

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