Verwenden von Authentifizierungsmetadaten in einer AI Agent-Antwort (Legacy)

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James Rodewig

Zendesk Documentation Team

Bearbeitet 19. März 2025

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8 Kommentare

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      Rositsa Pavlova

      I have the same issue as Rafa D., where we use number of different brands and we wish the customers to be able to see conversations history only with the associated Brand. 

       

      I was wondering if anyone has any work around this?

       

      I think the best approach would be creating some sort of Master_ID, which may include couple of External_ID, based on each brand and emails used by the customer. 

       

      Best regards,

      Rose

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      Rupert Aranda

      Hello, I am trying to enable authentication with our messenger chat. I am passing the jwt to `webWidget.authenticate.chat`, however Zendesk is still not recognizing the authorized user. I am using the `metadata` to check the status and external ID, but these come back as false and null. Any suggestions?

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      Maxime Wozny

      Once you are authenticated (with JWT) within the messaging widget, are you considered authenticated on the Zendesk Guide Help Center too ?

      My use case : Our bot answers to authenticated clients, displaying them restricted articles (only visible to users that are authenticated in Zendesk Guide). If the user does not find anything useful, we ask details to create a ticket. Currently we manage to have the ticket, but not display the restricted article (it redirects to the authentication page of Guide).

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      Hiedi Kysther

      Hi 6943178919706 

      I've created a ticket on your behalf so our Support team can assist you further on your concern. Kindly check your email for more information. Thanks! 

      -1

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      Rafa D.

      Hi,

       

      We give support to various websites, some of them share users registered with the same email.
       

      Each one has a different widget but we noticed that all of them show all the history conversations, whetever the website, if the user email it's the same.

       

      How can filter the conversations by brand?

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      Maurice Baez

      Hello, 

      I am a developer at a company that wants to integrate a zendesk bot into our application (we currently use another bot service provider and would like migrate away from them) - We need the ability to send an access token(to our api), along with other customer specific information (about 15-20 data points), in order to allow the bot to make api calls and respond with client specific information. The second paragraph of this document seems to indicate this may be possible here, however, it seems like Provided email, Provided name, Authenticated external ID, and Authenticated status are the only data points that can be sent, stored, and used, is that correct? I found the doc describing how to to use the identity function to send a jwt from our end, my assumption was that I'd be able to include which ever data points I needed on that jwt to be used by the bot, but maybe that's not the case? Thank you.

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      Afabio Junior

      Hi Ryan, 
       
      I've created a ticket on your behalf so we can investigate your issue further. Please check your email for more information. Thanks! And, speak soon!

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      Ryan Nally

      In our app we've implemented a JWT using signing key and the login method outline in the sdk doc.  I can see this call returning with a 200 status. Yet in our chatbot flow the Authenticated Status is not equating to true.  Any suggestions on why this might be the case?

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