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Installieren und Verwenden der App „LMS Conversation Simulator“



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Rob Stack

Zendesk Documentation Team

Bearbeitet 17. Apr. 2025


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32 Kommentare

1263792659770 I may need a bit more information on why you're still facing this issue. I'll continue this conversation over email and get back to you.

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4923458520858 Can you please verify when these tickets were created and if you had multiple tabs open at the time of their creation?

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Fayiz Qadri I still have the same problem and I am indeed an administrator

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7117525574170 Hi Fayiz, thanks for your support.

 

I granted the agent's role permission to the custom objects. Being logged-in as an agent I can access the tickets and see the custom objects. 

 

But now I get these notifications. Any idea what the cause could be?
 

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1900298934564 1265123485570 4923458520858 7341350611098 1263792659770 4860150345626 1263169420570 5966843881498 1263213813009 5362430185882 5131531326618  1900962626264 1263169358370 1263169151030 

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Would it be possible to add helpdesk articles as part of the prompt the AI can look at to ensure better accuracy of a technician's response? If not currently possible, I'd love this as a feature in the future.

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4923458520858 Can you please confirm whether you have given the access of custom object to the agents?
In the Custom objects section of the role settings page, configure the View and/or Edit permissions for the following custom objects:

  • Training template
  • Assign training template

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7341350611098  Agents need to respond to the ticket with a comment and not an internal note. If an agent responds with an internal note, the LMS Simulator will not respond.

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Hi. The agent the training tickets are assigned to gets this message. What can be done?

 

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Kelly Danner - We're experiencing the same. Our agents have view access for the custom objects. They receive the initial AI training ticket, however, the AI never provides a following response.

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