Setting requester with a macro

This would be really helpful for our team as well! 

Or, if anyone has recommendations for something like an internal ticket? We do not need a requester on these, but simply create a ticket as a placeholder for maintenance and updates internally. 

Hello, here's how we figured out to update the requester to the end user CC'd.

Our use case: We create tickets on behalf our customers and we don't want them to see it because it maintenance.

So we email our support email and CC the dummy end user we have for that organization.

The the trigger runs based on received at abc@zendeskdomainemail.com & ticket is created.

• Have/create a Webhook to update the ticket – Screenshot below.
• Trigger JSON code:

{
   "ticket": {
       "requester_id": "{% for cc in ticket.ccs %} {{cc.id}} {% endfor %}"
   }

}

Webhook: (add your domain where my white block is).

Hope this helps others for the immediate need!

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Would certainly speed up replying to multiple tickets allot quicker! +1

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Hi, 

This is something that would increase the handling times with the possibility to add external requesters. Same as you can already to in Side conversation E-mail.

It's often you have requesters (end users) with similar mailadresses and names which takes even more time to search for them and start a new ticket.