Customize search results columns
Geplant
Gepostet 13. Juli 2017
We like the power of the search but it'd be even better if we could choose which columns show in the search results, similarly to how you can when creating Views.
Thanks.
139
124
Gepostet 13. Juli 2017
We like the power of the search but it'd be even better if we could choose which columns show in the search results, similarly to how you can when creating Views.
Thanks.
139
124 Kommentare
p
+1 to this.
Absolutely insane that a 4 page feature request thread got “de-prioritized”, this screams “basic functionality”…
Any updates Zendesk?
0
Shawna James
Since our last update, unforeseen changes in prioritization have prevented this feature from receiving the development attention that the team anticipated this quarter. We know this is not what you want to hear, and we completely understand that waiting can be frustrating. We appreciate your understanding as we navigate our current priorities. At this time, we do not have a specific timeline to share regarding when you can expect to see this released. However, this feature remains on our internal roadmap, and our teams are looking to prioritize it as they are able. As soon as we have any updates on the progress of this feature request, we will share them with you.
Your feedback is incredibly valuable to us, and we’re excited about the improvements coming down the line. Thank you once again for being such an important part of our community!
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Frank Spildener
The first comment in this thread dates back to 2017. The statement that the feature is still on the roadmap but other things are more important only means that your customers' priorities have not been your priorities for years. I'm afraid ‘frustrating’ is not the right word to describe this.
1
Rolf Hayes
Agreed Frank Spildener
This is probably going to get me blocked or something but I feel we as customers have gently asked for long enough and just get pushed back so perhaps more of a rant is going to help?
Shawna James I've said it before, but may I say it again that for the majority of those who use Zendesk, we do so to serve our customers better. It would be good if you (Zendesk) could serve your customers better too. It's far from frustrating, it actually just shows you take your customers for granted and it seems like the developers are doing what they want to do not what they are asked to do (by their customers).
Please tell us what we (as those who pay your invoices) can do to change this and have this development (and others that are years in the requesting). Or is it that we need to leave and find a help desk provider?
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