Customize search results columns

Any update on this issue Zendesk?  

Are there any updates?

Hi Pedro, I'm aware of the app and we'll be using it for now. However, this is just another app that agents have to get used to, instead of just having this very basic feature out of the box. Every ticketing system I worked with so far offers this.

Hi everyone, just as a reminder, we can install Zendesk's app Advanced Search to achieve this.

It allows us to search tickets according to multiple parameters, and even choose which attributes we want as columns in the resulting table:

Lastly, we can export the first 2,000 ticket search results to a CSV file.

It's at: https://www.zendesk.com/apps/support/advanced-search/

Hope this helps!

Incredible that this is still not possible. Very basic feature, which you're sort of already offering via views. Why not for search results?

I agree with Tomasz Gubala. We need this as soon as possible.

Key function for us too. How come it's not there yet? Most important for us - assignee column. Filters are not sufficient - I need to know which ticket is assigned to whom without clicking one by one...

Adding a custom 'Assignee' column in Search criteria.

This is quite old but the need is still there. Customizing shown column in Search would be great and also Filters. 

Any updated news about this?

Marc, $5/agent/month

I published the price on the website as well