Customize search results columns

Thanks for the feedback, all. 

We understand the urgency and the need for customized search results views based on user role, organizational function, and effectiveness. Significant work is being planned for 2022 and 2023 to expand the usefulness and improve the user experience in the Support search space. This feedback is extremely valuable and important to us. 

It's a must! For instance our sales people are Light Agents but they use the zendesk search to get an overview about the daily communication of their customers with the inside sales support. Unfortunately in the search result you do not have a column 'organization'. For a sales person this is a very important information to get a quick overview.

I have received dozens of requests from our sales people to make it visible. So please implement the possibility to customize the search result.

Organisation would be a very important column by receiving the results of the genereal search. It would be great to have the possiblity for customising, in the meantime it would help if you could add the organiation column to this view

Any update on this request?

This would be a great and helpful feature !

Are there any updates?

We are waiting for it to be offered as a standard feature.

1903001798984 imagine having 37 k organizations in a system, that would be us!

Hello, yes would be very useful for us to.  Having 230 organisations and counting in our system but yet we can't see what organisation a ticket falls under in the search view is somewhat limiting.  Please update us when customizable columns in the search view is available.

This has transformed into an issue for us too. We have been happy with making sees for most things, but when a lot of tickets that meets the standards is closed and can not be marked with an automation cycle, search is the really decision that will regardless draw the tickets we need to review. Better orchestrating is the long course of action, but we truly need something to help us with analyzing how we truly need to plan and see what happened on the particular tickets. The shortfall of custom areas in glance through causes it an abnormal and ambling cycle to endeavor to explore things that have at this point happened that we may need to further develop cycles to get.

I completely agree with Dolores' comment. I was unable to envision anything better than to have an item from search decision in any case more amazing fragment customization. There is a relative requesting as of now on the neighborhood here as well. I saw where Jonny makes reference to the Advanced Search App and I endeavored it. It seems to add a lot of the value a couple of us need.

This has turned into an issue for us also. We have been content with making sees for most things, however when a bunch of tickets that meets the rules is shut and can not be labeled with a mechanization cycle, search is the main choice that will in any case pull the tickets we want to audit. Better arranging is the drawn out arrangement, however we really want something to assist us with dissecting how we really want to plan and see what occurred on the singular tickets. The absence of custom sections in look through makes it an awkward and lumbering cycle to attempt to investigate things that have as of now happened that we might have to improve cycles to get.

I thoroughly concur with Dolores' remark. I couldn't imagine anything better than to have a product from search choice notwithstanding more mind boggling segment customization. There is a comparative solicitation currently on the local area posts here too. I saw where Jonny makes reference to the Advanced Search App and I attempted it. It appears to add a great deal of the usefulness a few of us need.