Customize search results columns

95 Comments

  • Cheng-Chung Wu

    Any update on this request?

    0
  • Monika Schrenk

    Organisation would be a very important column by receiving the results of the genereal search. It would be great to have the possiblity for customising, in the meantime it would help if you could add the organiation column to this view

    0
  • Markus Schulz

    It's a must! For instance our sales people are Light Agents but they use the zendesk search to get an overview about the daily communication of their customers with the inside sales support. Unfortunately in the search result you do not have a column 'organization'. For a sales person this is a very important information to get a quick overview.

    I have received dozens of requests from our sales people to make it visible. So please implement the possibility to customize the search result.

    0
  • Preethi Thutika

    Thanks for the feedback, all. 

    We understand the urgency and the need for customized search results views based on user role, organizational function, and effectiveness. Significant work is being planned for 2022 and 2023 to expand the usefulness and improve the user experience in the Support search space. This feedback is extremely valuable and important to us. 

    2
  • Preethi Thutika

    Hello All,

    We will be hosting a Community Event to learn more from you about your experience with Support Search. Please reach out to us if you'd like to engage further and participate in these discussions. Here is a link where you can RSVP to the event -  https://events.zendesk.com/events/details/zendesk-zendesk-community-presents-zendesk-search-functionality-pm-roundtable/

    0

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