How do I remove sections/categories from the help center?

Beantwortet


Gepostet 06. Mai 2014

How can I remove a section or category from the help center?


0

22

22 Kommentare

Hi Louise,

Unfortunately, redirecting for categories doesn't work in the same way as articles. The best route for that would be write some custom Javascript that says if the try to hit the old url, then go to the new one instead. 

0


Hi

 

I have deleted some categories in our helpsite, but anyone using bookmarked url for reaching that specific categori is told that the link doesn't work anymore. Is there some way to redirect to just the helpcenter? I've looked around a lot, and the only thing i can find is redicrects from deleted articles. But how do i redirect from a deletetd categori?

0


Well I'm glad to hear it works now, whatever the issue was!

0


Hi Jennifer,

It works well today, thanks!

I was doing the same yesterday in the incognito browsing mode with cache disabled and it wasn't working.

Maybe because I made the Knowledge Base live? This is the only change I've made since.

Thanks!

0


Hi Igor, 

From Arrange Articles, you can click the name of a category to edit it (or delete it). In your screenshot, for example, click Getting Started and it will open the Getting Started category page in edit mode.

Hope that helps!

0


Hi,

I am trying to delete a category, but the only thing I can do is to change its order by drag and drop. Mouse press on the category name does not do anything

0


Hi Nuri! Welcome to the Community!

You can see your Sections and Categories by clicking the third icon down in the tool bar on the left side of your screen. This is the Arrange Content page. Hope that helps!

0


I think that you changed your admin panel UI.

I am admin, but I saw only Manage Articles and there is no another something.

How can I see my categories, sections?

0


Thank you.

0


Hello @Nate Legakis,

Just scroll down. "Delete section" button will appearing.

Thanks
Customer Support Team
http://customersupporttheme.com
(Experts in Zendesk Themes, Zendesk Help Center, Plugins, Help Center Branding and Customization.)

0


Post ist für Kommentare geschlossen.

Sie finden nicht, wonach Sie suchen?

Neuer Post